Every customer that chooses The Pool Guy
gets treated in an individual manner. From collapsed pool walls
to torn liners
and from damaged pumps
to crushed concrete, we can handle all types of above and below ground pool
elfless: We will be attentive to customer requests, regardless of other priorities. We will demonstrate our abilities through our appearance, conduct, conversation, and results.
thical: We will act with integrity and a sense of duty and obligation to our customers and will always be accountable for our actions.
espectful: We will treat our customers as we wish to be treated and ensure that every interaction is conducted in a pleasant and professional manner.
ersatile: We will be resourceful and capable of performing a variety of tasks in order to get the job done, regardless of our job description.
nnovative: We will identify ways to continuously improve our processes to meet the ever-changing needs of our customers. We will welcome customer feedback as a means to improve the services we provide.
ommunication: We will actively listen to our customers and respond in a clear and concise manner. We will communicate through available resources, providing accurate information in a manner that is easy to understand.
ncouraging: We will support employee creativity and teamwork to promote an open and collaborative work environment that encourages employees to excel in every aspect of their job – including customer service.